Management of Product Recall Issue in Food Business

Management of Product Recall topic in Food BusinessRunning Head The Case of nutritionary FoodsINTRODUCTIONWith many companies experiencing disciplines when it comes to reality relations need study avail changing time to time. Some given crossroads atomic number 18 pr unity to a major loss of driver trust given their nature, and aliment harvests ar doubtlessly over step the list. Some given products are pr unitary to a major loss of consumer trust given their nature, and pabulum products are undoubtedly topping the list. Expectations of consumers when it comes to issues pertaining food rubber is high, and they crumb rebel against taking in a product which shows signs of not being safe. Such situation is as the one and only(a) facing nutritionary Foods with reports arising from different County Health officials of a doable food poisoning crisis. The procedure the confederacy takes in the fallout of a possible case of food poisoning can wholly sterilize where a poli tical partys future is headed to.CASE OVERVIEWThe nutritionary Foods Inc. is experiencing possibly one of the most hard to deal with crisis, a fraternity in its state sector of work might have actually faced. With the reports arising from different counties or so the claims of a possible food poisoning of consumers, with little kids reportedly affected. The familiarity mandated two mangers to go survey the prime(prenominal) two counties in which the first cases were reported, with two to a greater extent managers being sent to the other two counties were identical cases arose. Much information was sought out by the company, with aims to determine the portion numbers of the supposed products with the problems. On the same day at 7pm, more(prenominal) problems were reported and the company resorted to pulling back all of the batches of the products in context, from consumers in time to consume them and alike from retail shops yet to sell them. A crisis consummation committ ee meeting was convened early the next morning and considerations about in institutionaliseting more steps towards redemption were stated.ETHICAL DILEMMA/ISSUEEthical issues are very common in the corporate sector. Fred, who was the owner of a highly respected fresh juice producer company that specializes in the ware of nutritional foods found himself in the wrong side of law when the unshakables apple products were targeted with poisoning claims. If I was the company consultant at the time, I would have detailed knowledge of tackling issues revolving around non pasteurized products, product distribution process and how the companys growth and success is mutually beneficial on acceptance by consumers. If was working there at the time, I would be proactive when hired handling such issues by devising possibility plan that would mitigate these dilemmas before they arise. If I was privileged to be chief operating officer of this company, I would have enforced fundamental measures t hat would ensure there is equity in all the standard operating procedures of the firm. If my firm and integrity were put on the spot, I would form a philosophy encouraging pro-activeness. If the allegations are confirmed, I would remove all products from the company storage for further investigations to determine the cause and call a press conference to discuss the issue at hand with the public.The public have to be made aware(predicate) that the company is worried about everyone and it is not only focused on profitability. The company can depict ethical motive when it convinces everyone that it leave maintain safety and health standards. If the company does not adhere to ethical practices to consolidate its merchandise base, it bequeath have a bad reputation of producing contaminated products and this may taint its image in future.ALTERNATIVESThe company has issued a recall of the product that has been affected, but is depending on primarily on the media to get the informatio n to the public. The company may possibly carry on with that technique, since it estimates that almost 80 portion of the newspapers contain the story, however it may not be smart to take for granted that the consumers will obtain news in that manner and that manner only. The company is required broad in distributing the information not limiting it to provided newspapers. An additional matter that needs to be addressed is how the company should work on victims of the poisoning. The company may decide to give no reimbursement to victims willingly, however as an alternative wait until the source of the poisonings is determined and whether the company is going to be held legally responsible. Instead of making a public proclamation crack reimbursement to victims, Nutritional Foods could approach victims confidentially and propose to pay their medical bills, or facilitate in any way required. This kind of help could be kept a secret from the journalists and media and contracts could be made with each victim so they know not to speak of it.RECOMMENDATIONSNutritional Foods Inc. is to take effect to relay information, involving the recall of the dispatched products through various channels of the media. With such measures, the company will be enhancing their nearly spoiled reputation and also lead strides towards ensuring that many of its targeted consumers get this information about the recall of its products. This whole step towards recall will be based on the ethical precept standards which states that a full(a) for many must(prenominal) always come first, and that the public disposal of information through the use of web pages will record clearly the companys intention of not wanting to becloud the information from the consumers, making this an important component of the Ethical behaviors in commerce (Manuel, 2008). When it will be publicly known that an existing organization will do whatever to its ability to ensure all of its customers are protected from matters or issues that arise concerning their products.On my recommendations towards compensation of the affected, I would urge Nutritional Foods Inc. to get in touch with the victims on a one to one basis and reach an agreement on how they will compensate them and also settle their medical bills. This given approach despite of who is responsible for food poisoning is the ethical of choice (Manuel, 2008). Consumers who in our case bought the unpasteurized products with union confidence in us, and as a company obtained a good rep of natural foods which are of quality to the public. Nutritional Foods Inc. should establish trump out how they will compensate the affected consumers who were part of the food poisoning crisis. disposed it is a company on the rise, its chances of surviving is high if it takes the stated procedures and executes them come up to avoid making it look messier.FUTURE IMPLICATIONS for RECOMMENDATIONThe company is poised to unsex a good image of its pro ducts, regaining the confidence it had bestowed on its base of consumers ensuring theres no conflict of interest or hostility between them and the consumers. otherwise businesses in the same industry wint try to take advantage of the situation at hand facing Nutritional Foods Inc. maintaining the healthy relation existing in the market.Other industries will stick to the good ethics of carrying out business and will follow suit in terms of conveying information to their consumers in-case of any errors made by them concerning their products.CONCLUSIONThe expectation of consumers is that the food they consume is safe, and furthermore those who buy the unprocessed organic foods anticipate elevated aim of safety and health. Nutritional Foods has tackled this predicament well so far, but a lot more still needs to be done. The company must keep on performing and running in the prospect of the public, magnanimous as a great deal of information as it can about the conditions and keeping e veryone up to date as to the cause and what Nutritional Foods is doing about it. The company also needs to evaluate its internal processes to make sure that it has a working environment where moral behavior is expect and guaranteed.ReferenceManuel, N. (2008). A framework for ethical decision-making. Available athttp//www.scu.edu/ethics/practicing/decision/framework.html. Accessed 17 February, 2014.