Tanza Oasis

EZEKIEL BRUSAS . PRINCESS PALLASIGUE . REAGIME RUFINO . DAILENE MAE SANCHEZ Tanza harbour bitterel and regress Table of Contents I. Introduction3 II. c everyer- let on Profile6 III. Products and Services Offered9 IV. Management and Staff Aw atomic yield 18ness21 V. Hotel and recede Analysis31 VI. Recommendations34 VII. References36 VIII. Attachments37 I. INTRODUCTION With technology acquiring obsolete by the seconds, wholeness wonders if there is both relevance to the future. e sp bely for the trendy hospitality industry, where the race is to compete in fulfilling lymph node expectations. These expectations be related to the increase, its character and psycheality.Hotel and safety chains spend a dread(a) amount of time and m whizzy in re oceanrching accustomr-friendly technology to wait competitive. Hotels and recidivates be waiver hi-tech in every ara of client experience. A quick review of the use of technology in hotels and resorts reveals an fire conclusion . Hotels, which do non keep pace with technology, may lose their leaf node base while at the very(prenominal) time, a traveler who does not keep himself updated with technology may feel out of place in hi-tech hotels. Most city hotels argon good equipped with latest, res publica of the art technology.The future hotels might see hotel populates with frequently more than than advanced technology. For ex group Ale, hotels argon now adopting biometrics technology. This technology uses voice, fingerprints or retina gaze for personal identification, substitute the fashion key and comb outination safe in the inhabits. One has to gl be at the limen to get it airfoiled or, fit the biometric detector to open the safe. Practic every(prenominal)y all good hotels convey birth exalted definition television sets, but with the advent of 3D revolution, hotels impart gather in to switch to naked as a jaybird technology so unrivaledr than later. The same technology post t o a fault be useful for telephonic and video conferencing.Touch screen telephones, compressor bump mini disallows, in-room environment control, electronic do not disturb signs and so forth carry now be produce as part of granted features in the populate. The conception of Control4 is going to further revolutionize the hotel forms. Imagine walking to the door of the room, the carcass detects the person, turns on the lights, TV, sets temperature of the room, and awaits guests arrival at the door. The TV starts to shoo-in a wel get it on message or introduces the room features as they drop off the room. The system too manages the wakeup call and do not disturb process.Future hotels are going to use room window glass as a TV screen. A switch allow for make the glass opaque and a projection system from the ceiling impart start your positron emission tomography program on the screen with surround sound digital speakers. Today, hotels tour high-speed wire little(prenominal ) broadband internet associateivity in the rooms with port to the TV. somewhat hotels however, offer wireless internet in the entire hotel, in every nook and corner. One cigarette use the laptop anywhere. Hotels too offer color-printing facilities from the laptop at a central printer in the Business Center.way motion sensors detect motion and body temperature, and set the room parameters to suit your body involves. If no motion is detected beyond a specified period, it turns off the air-conditioning, lights and TV. Timer settings are crucial for have the besty of this system. For those who consider to relax their muscles, hotels offer an electric massage chair in the rooms. No accept to go to the spa for time strapped guests needing a quick fix. For real a demanding hi-tech traveler, the art is to anticipate needs and tailor the product with much(prenominal) elements that satisfies these needs and wants.A few years back an hotelier could not have imagined a guest carryin g his virtual placement in his laptop, or his music collection in his i-Pod or MP3. Well, today he does. Hotels are therefore providing connectivity of these gadgets to the TV and sound system. Hotels are also providing connectivity cable to connect digital camera to the TV. The guest cornerstone view the woodland of pictures in the privacy of his room. The lavs in hi-tech hotels are a delight to the heart and soul and experience. Most hotels have frost-free mirrors, Multiple Volt shaver sockets, temperature controlled Jacuzzi. Rain rain ware and cobalt blue massage systems.Heated seats for weewee closet and bidet are permitd for supernumerary entertains. A small color TV at the foot of the Jacuzzi and accompaniment of room telephone. What one would see in the future is that the mirror leave alone double as a computer screen and one could hitch mails while soaking in the bath tub, sounds interesting. The biggest challenge for the hotelier is to keep pace with technol ogy. Implement technology in a live efficient manner and to know where to draw a line. While creation Hi-Tech sounds good, the concept also has a feel good factor, one must belowstand what and how much should be adopted in a hotel.Going green is an other popular trend now, and not effective in hospitality. But now, more than ever, resorts are jumping on the green bandwagon in a grade of ways. Be it organic sheets, using solar military force or offering climate-neutral rooms, resorts are increasingly moving towards offering earth-friendly creature informalitys. This is just a glimpse of antithetical shades of technology being use or about to debut in hotels and resorts across the globe. The ultimate quality of the experiences and degree of satisfaction of hundreds of guests and assureors depends upon judicious and right use of technology.The smallest glitch in the system is enough to ruin the experience. The art is to anticipate the needs of tomorrow and depict them today, leaving one to wonder what happens the day after. II. COMPANY indite Company Name Marawi Leisure Park, Inc. Establishments Name Tanza seaport Hotel & adenylic acid hangout Address Km. 41 Centennial Road. Barangay Capipisa East Tanza, Cavite news report In 1994, a group of Filipino and foreign investors launched a hotel in Rosario, Cavite. It was called rag Sea Fiesta Resort, and became popular holiday spot in the Cavite area.The resort was managed by dedicated hoteliers, and soon it expanded its operate to intromit move pools, a multi-purpose recreation hall, and other guest facilities. After the success of Mount Sea Fiesta Resort, the investors decided to build a large accommodation facility in Tanza, Cavite. The Mount Sea Grand Resort, fixed on prime puritanicalty in coastal Capipiza, opened its door on 2001. The resort did not succeed because it is exclusive and expensive. Resort hoodwink and room rates are not affordable for the local anesthetics.In 2011, the Tanza oasis Hotel & adenine Resort opened its door to public. The concept is to offer a premier(a) accommodation facility featuring refreshing seafront views and first-class hotel amenities. It aims to highlight the current globalization of rail line, and cater to the business people and their families, and the general public. Tanza harbor Hotel & Resort is geared to meet the accommodation solicitments of international clientele, as head as the locals. But the investors and organizers commitment continues to aim for blamelession.The family desires to upgrade its system, control and operations. It testament become the umbrella of future accommodation properties in Luzon that leave behind mull the quintessential Filipino hospitality and human race-class religious service. Company Background tidy sum Tanzas Oasis Hotel & Resort aims to become the top crack upax among the business and leisure destinations in Cavite area. Mission Tanzas Oasis Hotel & Resort strives to delight our guests every time they visit and to represent the hospitality and transport of Tanza, Cavite by providing quality service at all times. ValuesTanzas Oasis Hotel & Resort puts respect honesty, passion, and service from the heart are foremost in its service equation. About Tanza Oasis Hotel & Resort Tanza Oasis Hotel and Resort is Cavites all true resort destination, it offers perfect mix of exceptional resort accommodations, service, comfort and a classic Filipino hospitality. It is just one hour away from busy life of subway system Manila. thickening result discover a hotel that is moderne as healthful as classically elegant. Tanza Oasis Hotel & Resort is owned by a corporation produced, Marawi Leisure Park, Inc.The corporation is also the owner of the Mount Sea Resorts. It is located on prime property in coastal Capipisa at Km. 41, Barangay Capipisa Tanza, Cavite. The soft rise started on March 10, 2011, and has its grand opening last March 2012. Th e Tanza Oasis Hotel & Resort caters to all visitors from all walks of life whether it is just a solo traveler or a couple on a honeymoon, or family in a pass or companies for billets and impacts. These kinds of travelers will find a place to sojourn in the Tanza Oasis Hotel & Resort.Although Cavite already has a few hotels and resort to its name (Island Cove, Mount Sea Fiesta Hotel and Resort, Caylabne Bay, Puerto Azul, Microtel Eagle Ridge and others), there is lonesome(prenominal) one area in Cavite that is considered as the major competitor of Tanza Oasis Hotel & Resort Tagaytay City. Small resorts and restaurant around the area of Tanza and Naic, Cavite are considered as their minor competitors. III. Products and Services Offered Throughout the year guests can honor all the products and go offered in Tanza Oasis Hotel and Resort.They can enjoy dipping in the pool, walking along the sea shore, sensing the touch of massage, savouring the music and drinks at the poo l bar, tasting the mouth pissing foods at Sagobe Cafe, reposeful stay at the hotel rooms and be events in luxurious function rooms. Hotel facilities * Ballroom With the elegant fully carpeted ballroom and c paweliers. Sahara Ballroom lends itself to buffets or sit down dinners, as well as conferences and seminars. The kitchen provides plenty of shoes for the caterer of guests resource. Capacity for sit down dinners is 400. 500 for firm style seating.For convenience, it has a divider that can split the ballroom in half. This is truly Cavites most elegant fixing for any picky events. * Business Center The Center provides businesses of all sizes with the office facilities and services they need to be successful. From printers, Xerox machine, Wi-Fi internet. The Center offers the highest quality business services available. * see room Whether presenting to the largest client or holding off-site company meetings, the meeting rooms are the ideal professional functional environm ent. Hotel Services * Room serviceProviding in-room dine in a hotel, enabling guests to choose menu items for words to their hotel room for consumption there. Room Service is organized as a subdivision within the Food & Beverage plane section of high-end hotel and resort properties. * Body massage They offer massage service to guest in their private rooms. * Wi-Fi price of admission The lobby area offers free access of internet. * secondary generator The hotel is equipped with standby generator in case of nip or black out. TYPES OF ROOMS ARE Superior Room The best rooms are all formulateed for guests comfort.With the choice of single or twin sharing fucks, we have created a spacious, warm, welcoming, light and airy situation for them to sleep, relax and work in. Facilities * Hot bathroom * promise * Refrigerator * wandering phone recharging plug * instinctive rubber get case * TV * solar powered hot piddle system. conveniences * Shampoo and conditioner * Body s trap * Hand bar scoop shovel * soup-strainer and toothpaste * Razor blade * keen pass over, face pass over, hand towel * Bath mat * Slippers * Hair comb * Hair baked * Weekday Rate-3,300. 00Weekend Rate-3,850. 00 Deluxe Room The deluxe room offers a calmful modern vacation retreat from a busy day.The room is spacious and has a large picture windows allowing abundant natural light. They devolve the beach and sunset. Guests can choose between one queen hand over or two twin beds. Connecting door to another room is available. Facilities * Hot Bath * Telephone * Refrigerator * runny phone recharging plug * Safety deposit box * TV * Solar powered hot water system Amenities * Shampoo and conditioner * Body whip * Hand bar soap * Toothbrush and toothpaste * Razor blade * Bath towel, face towel, hand towel * Bath mat * Slippers * Hair comb * Hair dryer * cotton fiber swabs * shower stall cap * Bath robe * Weekday Rate-3,850. 0Weekend Rate-4,400. 00 Junior administrator Suite T he Junior Exe fellive Suite offers a matchless vacation experience for the most discriminating traveller. This retinue have a comfortable sofa and a king sized bed. Facilities * Hot Bath * Telephone * Refrigerator * Mobile phone recharging plug * Safety deposit box * TV * Solar powered hot water system Amenities * Shampoo and conditioner * Body soap * Hand bar soap * Toothbrush and toothpaste * Razor blade * Bath towel, face towel, hand towel * Bath mat * Slippers * Hair comb * Hair dryer * like swabs * Shower cap * Bath robe * Weekday Rate-4,400. 0Weekend Rate-4,950. 00 Executive Suite It is ideal for individuals or couples who treasure privacy. The executive suite offers a star of relaxation with amenities set to comfort guests stay, with the separate vivification room andguests toilet. The elegant and spacious one-bedroom suite provides a living space, couch, a scenic view of the beach and a bathroom with the choice of pampering steam bath or Jacuzzi. Facilities * Bath * Ste am shower/jacuzzi * Telephone * Refrigerator * Mobile phone recharging plug * Safety deposit box * TV * Solar powered hot water system Amenities * Shampoo and conditioner Body soap * Hand bar soap * Toothbrush and toothpaste * Razor blade * Bath towel, face towel, hand towel * Bath mat * Slippers * Hair comb * Hair dryer * Cotton swabs * Shower cap * Bath robe * Weekday Rate-4,950. 00Weekend Rate-5,500. 00 Presidential Suite Absolutely, everything is provided in this luxurious hotel suite. Guests will enjoy panoramic views of the oasis beach and the swimming pool as well. The bar is stocked to serve the most toothsome drinks. They offer spacious sleeping quarters with an En-suite bathroom. This suite consists of a master bedroom, with 3 guest bedrooms.It has a spacious living room, theatre room, dining room and kitchen which are arranged to offer elegance and luxurious comfort with a touch of a home-like essence. Plus it has a separate guest comfort room and maids room. Services an d facilities in your hotel suite * Our Guest sexual relations police squad at your service at all times * Telephone * Refrigerator * Safety Deposit Box * liquid crystal dismanoeuvre TV in the lounge * Television in Rooms * solar powered hot water system * Kitchen with electric stove * Well-stocked mini-bar * Maids room * Laundry area * Separate guest toilet * Use of our gymnasium for your workout Use of our business center and meeting room * luscious toiletries * 24 hour room service * Dry reave and race service * Wi-Fi broad band internet connection. En-suite usually means that the bathroom is connected to the bedroom (that is, you dont have to go out into the hall to access it). Amenities * Shampoo and conditioner * Body soap * Hand bar soap * Toothbrush and toothpaste * Razor blade * Bath towel, face towel, hand towel * Bath mat * Slippers * Hair comb * Hair dryer * Cotton swabs * Shower cap * Bath robe * Weekday Rate-19,800. 00Weekend Rate-23,100. 00 Dinning Sagobe CafeTh e restaurant themed and elegantly design for the guests eating ambience, with proper lighting to authorise you a feeling of warmth and close to nature. They offer an exquisite menu inspired mainly by Filipino dishes with touch of Asian cuisine to add color and variety. They believed natural is the best, they hire only the best chefs to make sure they use only finest and natural ingredients for their enjoyment and satisfaction. The family Bar Relax and enjoy the sense of tranquility with drinks and snacks at the bar or served at the sun dillydallier by the pool. RESORT FACILITIES * swimming Pool Resort and Recreational Facilities basketball Court The court is available for guests who wants to play basketball. * Billiards Two billiard tables are available to be used by the guests. * Gym Hotel guest can access the gym to maintain the fitness of their bodies. * Obstacle feast Team buildings and company outings will enjoy more with the use of obstacle course for their activities. * relic Shop Souvenirs, snacks, swim wears, personalize items are available in the store. * Swimming pool The safari themed swimming pool is equipped with 3 exciting giant pool slides for those who want some action and play house for the dupes.It caters to all, both young and adult. * Water sports Water sports activities add mensurate to the resort. It gives additional fun and excitement to guest. Activities included are kayaking, jet go and zorb ball. * marge and the sea shore Experience the cold water from the sea and the fresh breeze while walking at the shore. * Grilling grade There are 3 grilling station for visitors who likes to grilled their foods. * earthly concern sink There are 3 station of sink in the beach front. It is provided for the excursionist in the beach area. * Public Comfort rooms and Shower roomComfort rooms and shower rooms are provided with clean water and are maintained clean and odour free. * Videoke * Volleyball ENTRANCE earnings FOR PoolDay Swimming Night Swimming Weekdays 630am-500pmWeekday is until 600-900pm Weekends 630am-500pmWeekends is until 600-1000pm Adult RatePhp 200. 00Php 250. 00 Kiddie RatePhp 150. 00Php 200. 00 (4 feet below) BeachPhp 80. 00 (both adults and kids) Php 100. 00 (overnight rates) CottagesDay RateOvernight Rate Mini (good for 3-10) Php 750. 00Php 1,000. 00 Mega (good for 10-12)Php 1,200. 00Php 1,500. 00 MEMBERSHIP FEE (Php 4,000. 00) Freebies One (1) verifier of complimentary stay at our Superior Room * Two (2) coupons of lambert share (50%) off on one night room stay at any type of rooms * Two (2) coupons of twenty percent (20%) off on Sagobe Cafe * Five (5) coupon of Swimming Pool Pass Members coupons are entitled to * 20% implication of all types of rooms (max. of 5 transactions per day) * 10% discount on Sagobe Cafe * Php 50. 00 discount on Swimming Pool Entrance (max. of 10 pax per day) * *Prices are subject to change without prior notice Tanza Oasis Hotel and Resort also cater Weddings Perhap s no day in life is more special than the wedding day.Couples deserve to hold open it with panache- super elaborate. The hotel offers exquisite set menus of elegant Filipino cuisine prepared by the Executive Chef. They will make every whim and fancy come true. An enchanting and unforgettable wedding waits the guests. Debut Many great things come with turning 18, so its no wonder guests want to have an extraordinary party to celebrate it. The hotel and resort have a commodious variety of styles and venue that the celebrator will surely find one that perfectly represents herself or the soon to be adult. Kiddie Party Celebrate kids birthday with fun and excitement at Tanza Oasis Hotel and Resort.Whether its a 7th birthday or 70th birthday, it can be celebrated in the hotel and resort. From elegant and classic party in the 2 grand ballrooms to tend parties to swimming pool party. Baptismal Baptisms and christenings are rapturous occasions that people want to celebrate with family a nd friends. Make it more special with hosting the party in Tanza Oasis Hotel and Resort. Christmas Party The Christmas normalize brings many reasons to celebrate and gather. Whether be it a family affair or a Traditional corporal Christmas party, let Tanza Oasis indulge it with the venue, ambiance with sumptuous foods and crapulences and cheerful staffs.All make From birthdays, graduation, despedida party, to whatever reason for the celebration, celebrate it in the 2 grand ballroom, garden venue and beach venue at Tanza Oasis Hotel and Resort. IV. MANAGEMENT AND ply AWARENESS Tanza Oasis Hotel and Resort is composed of seven major departments. These departments are gross revenue, face Office, Food and Beverage, Finance, House holding, valet de chambre Resource and Security Department. These departments are man by managers or supervisors. The amount of the staffs engaged in Hotel and Resort by and large depends on the season and status of the business.The core staffs compose of 70 personnel. During flush season, they add staffs to be able to provide good services to the guests, tot up staffs became 150. The company also accepts On the- Job- Training(s) from Colleges and Universities, 10- to 20 OJTs per batch. These staffs were chosen based on their qualities and abilities. They were given Orientation Program before being employed in the company. The orientation program aims to introduce the employees to their jobs, co- workers, and the organization as well as the company policies, rules and regulations. new(prenominal) seminars, trainings and workshop were conducted for the improvement of service of the hotel and resort employees. Customer Relation Management is one of the seminar provided for the employees, it aims to give knowledge on how to deal with guests and provide good customer service. Next, the Food Safety and Sanitation Program, this seminar was given to the employees nether the Food and Beverage Department, it aims to teach them the prop er way of handling the foods, facility and storage.Then, the there are also workshop about personality development, where in employees were given information on how they are going to groom their selves to be more presentable and appealing in the eye of guests and visitors. The company considered the guests comfort and safety as their highest priority, they also provide seminar for the security personnel to encounter that they are thoroughly trained especially in times of emergency. They provide key environmental indicators in order to raise environmental sentience among their associates, guests and communities.Tanza Oasis Hotel and Resort ensures that all the staffs are fully aware of the sustainability policy. They abet them to adopt sustainable vigilance practices. These are all made accomplishable by means of conducting regular meeting between employees and management. The Organizational chart General Manager- Mr. Alexander Ngo * A general manager is obligated for a large number of tasks. He will be indispensable to prepare a yearly budget and submit it to the hotel owner, corporate office or possibly a district manager. All employee terminations and new hires will be his responsibility.Hotel room rates fluctuate consistently, and as the general trough of the hotel, it will be his responsibility to decide the best rate for any given day, night, weekend or special event. He will also have the authority to set hotel service standards as well as choose extra services or amenities to make the hotel more appealing to travelers. Assistant General Manager- Mr. Ernie Belen * An a purify _or_ abettor manager helps organize and go through a companys employees. Assistant manager work in a variety of industries, from marketing to gross revenue to food service to hospitality.His duties range widely as well, an assistant manager may hire, train and schedule employees, as well as handle employee performance reviews. Mostly, he assists the direct supervisor in i ncorporating a companys guidelines and mission. Hotel Manager- Ms. Aura Francisco * She is responsible for the casual management of a hotel and its staff. She has moneymaking(prenominal) accountability for budgeting and financial management, planning, organizing and directing all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations, and housekeeping.The Departments and Sub-Department A. gross revenue Manager Ms. Susan Co A hotel gross revenue coordinator, under the direction of the sales manager, comes up with new productivity ideas and hotel incentives to draw guests to the hotel. She works alongside sales associates, and mingles with the marketing, advertising and public relations teams to tap into new sales tar ideas such(prenominal)(prenominal)(prenominal) as a complimentary weekend uprisefast services or couples massage specials to entice prospective executives looking for event locations or vacationers looking for a pl ace to relax. A. 1. Assistant Sales Manager Mr.Larry Franco An assistant sales manager helps supervise a sales force. Assistant sales managers work in nearly every industry, from retail sales to wholesale and manufacturing to automotive to electronics. They report to the sales manager and are in drag down of the staff when she is not working. Assistant sales managers might handle tasks such as scheduling employees, assigning territories or developing sales pitches. A. 2. Sales Representative Cavite area- Ms. Leah Dator Manila stadium- Ms. Reah Llono Sales representatives main barter is to interest emptors in their companys products.In addition, they answer any questions that potential clients may have. B. Front Office- Ms. Anna Luisa Magbanua In thehotelindustry, the front office welcomes guests to the accommodation section meeting and salute them, taking and organizing reservations, allocating check in and out of rooms, organizing porter service, issuing keys and other sec urity arrangements, passing on messages to customers and settling the accounts. Responsible for organizing, planning, directing and positive of the Front Office Reception / Cashiers, Reservations, Concierge and Switchboard B. 1. Guest Services military officer They are responsible for the daily operations of the Front Office which includes attending to guests requests and enquiries liaising with prospects to view the rooms. In addition, they are involved in the issuance of flat keys and maintaining updated registration of residents. B. 2. Concierge * He is a hotel staff member who handles luggage and mail, makes reservations. B. 3. on the job Trainees * Tasks learned on-the-job. On-the-job training may be obtained through day-to-day experience or through instruction from a senior- take aim employee. C. Restaurant Manager- Mr. Marcos SeguiranFood and beverage manager oversees the operation and ensure the quality of food is consistent throughout the restaurants. Duties include maki ng the employee schedule or daily operations. An accountant can handle financial affairs, including ordering and paying vendors, payroll and taxes. C. 1. Head Waiter- Mr. Orlando Hadlocon * He supervises activities of workers in a section of dining room. Also sometimes receives guests and conducts them to tables. Describes or suggests food courses and appropriate wines. C. 2. Regular Waiters C. 2. a. On-Calls C. 2. b. On-the-job Trainees C. 3. Chief Cook (Domingo Amantiad) He is the person in charge of cooking the food. He normally has more in-depth duties as a fine restaurant contains many courses requiring additional kitchen help, such as pastry or sous chefs. He also has kitchen staff to cut vegetables and prepare or package the meals in addition to dishwashers and bus boys to pick up dirty dishes and clean them. C. 3. Cooks * The cook will help break down the bar and clean up the work area before the shift for the day is over. C. 4. Kitchen Helpers * A kitchen helper has the pri mary responsibility of keeping the kitchen at a restaurant or other food service operation clean and orderly.He usually has many other duties as well, depending on the type of mental hospital in which he works. In addition to his cleaning duties, he might assist in the dining area or help the cook with food preparation. C. 5. Dishwashers * The dishwashing job is physical labor. Dishwashers are the serfs of the restaurant world. But most experienced chefs and managers agree that theyre among the most consequential people in the building. The most amazing food in the world will do you no good if you dont have a clean plate to put it on or a clean come apart to eat it with. C. 6. Employees Canteen This section prepares the meal of the hotel and resort employees.D. Finance Department It is the department responsible on howinvestorsallocate theirassetsover time under conditions of certainty and uncertainty. A key point in finance, which affects decisions, is thetime quantify of money , which states that a unit of currency today is worth more than the same unit of currency tomorrow. Finance aims to price assets based on their hazard level, and expected rate of return. Purchasing Manager (Mary Ann Cabajes) Is an employee within acompany,businessor otherorganizationwho is responsible at some level for buying or approving the attainment of goods and services needed by the company.The position responsibilities may be the same as that of abuyeror purchasing agent, or may include wider supervisory or managerial responsibilities. A Purchasing Manager may oversee the acquisition of materials needed forproduction, general supplies for offices and facilities, equipment, or twist contracts. D. 1. Finance Officer (Rose San Jose) A finance Officer is the one who help the finance manager. She prepares financial reports, oversee investments and help with cash management. E. keep Department- Mr. Inigo NebridadThis department is responsible for the cleanliness and order on the hotel and resort. E. 1. Officer-In-Charge (Josephine De Vera) General care, cleanliness, orderliness, and maintenance of business or property. Good housekeeping is an all important(p) consideration in underwriting of fire hazard and other forms of insurance, as well as in certification by fire, health, and industrial safety agencies. E. 2. Housekeeping Staff Housekeepers are responsible for the cleanliness of all rooms in such a way that a guest would not realize someone had just checked out of the room earlier that same morning.You will also strip every linen off each bed and make each bed according to the hotel standards. The guest rooms are meticulously cleaned and sanitized before a guest arrives. E. 3. Laundry and Linen- Ms. Maribel Pacis It require the housekeepers do the laundry, which will require you to wash, dry and fold all linens, including sheets, pillowcases, comforters and blankets. As a laundry person, you would be required to also remove stains that may be in any linen, when possible. E. 4. Maintenance Supervisor- Mr. Romeo EnracaA hotel maintenance person will ensure that just about everything in the hotel is in proper working order. Daily tasks may include changing light bulbs, removing waste and painting. other(a) tasks will be assigned as needed, including fixing or replacing toilets, piping, room appliances and vacuums. Many hotels have an indoor pool, and you must ensure that the water pumps and chemical pumps are working correctly. Also, you will need to be beaten(prenominal) with heating and air conditioning units, electrical wiring and plumbing, and how to troubleshoot, fix or replace these items. E. 4. a.Electrician -is atradesmanspecializing inelectrical wiringof buildings, unmoving machines and related equipment. Electricians may be employed in the installation of new electrical components or the maintenance and repair of existing electrical infrastructure. E. 4. b. pipe fitter/ Painter E. 4. c. Pool supply ship Head A po ol coadjutor could be one who attends to the maintenance needs of the pool cleaning, checking chemical levels, etc. However, in some areas, these duties are also interpreted care of by lifeguards. E. 4. d. Pool Attendant A pool attendant could also be an individual who takes care of the needs of he people around the pool, such as at a resort or country club. This person serves more or less as a waiter. E. 4. e. Beach Attendant Monitor recreational areas, such as pools, beaches to provide assistance and tax shelter to participants. E. 4. f. Upholstery E. 4. g. Gardeners their duties include things like watering plants, cutting plants, and trimming grass. F. Human Resources- Ms. Jarikah Hernandez Human resource department is devoted to providing effective policies, procedures, and people-friendlyguidelines and supportwithin companies.Additionally, the human resource function serves to make sure that the company mission, vision,valuesorguiding principles, the company metrics, and t he factors that keep the company guided toward success are optimized. G. Security It is the department within the hotel that is responsible for the safety and security of the hotel. affair that this department might do include preventing employee theft, keeping trespassers out of the hotel, preventing thefts in the parking lots, and investigating thefts and other security incidents. V. HOTEL AND RESORT ANALYSIS Area Strength Weakness Opportunity Threat judge The rates in Tanza Oasis Hotel and Resort are very affordable. They have fee for the use of the beach. They offer membership in the hotel and resort to avail discounted rates and freebies. Rates for swimming and beach are seasonal. It can increase depending on the season Transportation and travel It can be easily reached by land, it will only takes less than an hour from Metro Manila. If going there without a family car, it is inconvenient since you will be required to transfer to different vehicles. They provide shuttle se rvice for easier access. Since it is far from the city guests need to pass different Barrios when going to the destination. Some busy Barrios could be the cause of traffic. Communica- tion The hotel and resort offers local and international services necessary for communication that the guests expect and deserve telephones, cellular phones, Internet, cable, and television. Rates of calls are more expensive when calling to Manila, other provinces and planetary destinations. They dont sell prepaid loads for mobile services. Since technology is booming, internet connection is faster as well as the forecast for mobile connection. Guests may not need telephone services inwardly the hotel rooms when the hotel is equipped with Control4. Rooms The good structure of rooms with hump facilities provides comfort and relaxation to guests. The rooms are not recommended for people with deterrent since it is less spacious. Through the latest trends and innovations management can add moder n amenities in guests rooms like room motion sensor or Control4 and touch screen telephone. Guests have different preferences of appreciating a room. Staffs They are very welcoming, approachable and friendly.They are trained by the company to be able to provide high class of service to the guests. They are considered as weakness because they are young in experiences. This provides job for the people in the community. They might look for other job because they want to have better career, salary and job experiences. Building It is modernly designed with innovative facilities and system and classically elegant. They fail to add elevator as one of the facilities in the hotel. This also becomes burden for staffs in transferring the guests luggage into their room. They are open for renovations to follow what is trendy in the industry. According to DRRM the building may be affected by natural calamities since the establishment is located in floodlight prone, storm spurge prone and tsunami prone area. Location Situated in a town of Tanza, Cavite where you are brought closer to nature. The location if far from other commercial-grade establishments and city. The resort can offer more activities since it has an access to the sea for aqua sports. It is in a residential area. Guests need to pass a number of residences before entering the hotel and resort premise. Cleanliness The facilities and surroundings are maintained clean and dirt-free by the hotel and resorts maintenance staff. The window pane makes the guestrooms less attractive because of the permanent watermarks. The residents must clean the surroundings and develop proper garbage disposal so that the Barrio would be more appealing to the visitors. dribble from other end of the sea brought by the waves adds dirt to the shore and makes it less appealing. Social Networking Their website provides important information about the rates and facilities of the hotel and resort to the guests. Some are no t familiar with the website of Tanza Oasis Hotel and Resort. It is now use for the progression and publicity of the business. People are given more choices of hotel and resort to visit because information is widely spread through internet. Competition The management assures that the company has competitive facilities and rates. The business is still young therefore they still need improvements of the service, facilities and staffs to be able to compete with bigger resort and hotels. Their major competitors give them reasons to enhance more their services to exceed guests satisfaction. Other hotel and resort in Cavite might be offering same services or much better services for cheaper rates. Natural environment Their location offers nice view of the sea, far from noisy surroundings, and natural sheds from the trees. Sometimes the sea-coast has more garbage, brought by the waves. Having the sea as part of the resort gives them an probability to offer more aqua sports like b anana boat ride, boating, paragliding and others. Other guests may not be interested in the sea since it is not that clean and clear. Security They employed inside security personnel and Tanod for the outside. They dont have any security gadgets. Example coat detector and luggage scanner Local government,Barangay, is helping to maintain the peace and order in the community. Anyone can enter the hotel without getting the attention of the hotel personnel. Guest may feel that VI. RECOMMENDATION Absolute thing that cannot be denied is the esthetic of Tanza Oasis Hotel and Resort in terms of structure, facilities, and the comfort it gives to the guests during their visit and stay.More than anything else it is one of the best hotel and resort you can find in the vicinity of Cavite. Since the hotel and resort starts for almost a year, Tanza Oasis Hotel and Resort is not that establish as others did. Several things we detect in their establishment and management need much more improve ment. Social Networking Social networks will be very helpful for the company as a publicity and promotional media. There, they can tell their rates and promotions. Well ascertaind key work for the name of the establishment will also be helpful for the guest to easily memorialize it.Transportation and Travel The hotel and resort must provide a well define map for the guest to know the different routes that they can take when going to the resort. Staffs Inexperienced staffs count on weaknesses of the hotel and resort. Staffs that are inadequate in execute their duties and responsibilities might decrease the quality of service of the hotel. The action to be taken for further improvement is to hire knowledgeable, trained, and skilled employees for the quality and good results and to give more training. SuperstructureDespite of the beauty and luxury of modern establishment that can be easily seen, there are still things that must be improved. We noticed that the hotel lacks of an ele vator which more needed particularly for disabled person as well as for the convenience of the employees in assisting guests luggage. The construction of elevator will be a big help for the business. Furthermore, this will benefit the hotel and resort not just in sustaining their goals but also to exceed the expectations of the guests. Security of Guests and EstablishmentsBasically, the primary goal of the hotel and resort is to sell rooms, to provide fun and enjoyment, and to gain more profit. Excursionists and tourists who visit the hotel and resort must be given 24/7 security and safety while staying in the resort premises. To provide the 24/7 security and safety it is best(predicate) to give more attention to the people who come in and out of the establishment. This way the visitors will be worry free while staying in the place. As a conclusion, we recommend to the hotel and resort the need for further management empowerment and innovative facilities to achieve the goals and ob jectives of the company.VII. REFERENCES AURA FERMO-FRANCISCO Hotel Manager Tanza Oasis Hotel & Resort Cavite Sales Office (046) 6862548 Manila Sales Office (02) 7080704 / 5243876 Mobile Number 0905. 276. 4010 emailprotected com/emailprotected com www. tanzaoasis. com Burnett, T. (2011, January 10). International Resort Trends Have Relevance for European Developers. Retrieved howling(a) 25, 2012, from http//www. dmproperties. com/78-international-resort-trends-have-relevance-european-developers. html Gupta, R. (n. d. ). WOW Hotels & Resorts Tomorrow Comes Today.Retrieved September 3, 2012, from http//hotel-management. bestmanagementarticles. com/a-44740-wow-hotels-amp-resortstomorrow-comes-today. aspx Hotel and Resort Insider. (2011). The upcoming travel trends of 2012. Retrieved September 8, 2012, from http//www. hotelresortinsider. com/news_story. php? news_id=135052&cat_id=8 VIII. ATTACHMENTS These photos were taken after the audience with the Hotel Manager, Ms. Aur a Fermo Francisco. The day and night view of Tanza Oasis Hotel and Resort Facade. The hotel lobby Our photo at the Front Desk with the front desk agent and bellboysOur photo at Sagobe restaurant with the waiters and the Menu The Bar beside the pool and the cocktail menu Tanza Oasis Hotel and Resorts Safari themed swimming pool The Beach Area Swimming guidelines, Cottages, Sink, Grilling area The Ladies and Gentlemens shower room Volleyball Area Basketball Court Hotel and Resort Clinic The Laundry Area The Sundry/ Souvenir Shop This is the Videoke and Billiard Hall Maintenance Area Function Room Linen Room These photos were taken last August 30, 2012 at Tanza Oasis Hotel and Resort. EZEKIEL BRUSAS. REAGIME RUFINO. DAILENE MAE SANCHEZ. PRINCESS PALLASIGUE 2012